Shopping Help

Secure Online Shopping

We take great care to ensure that purchases made via our web site are secure. We use industry standard security software (Secure Sockets Layer) to ensure all online commerce transactions are safe. This technology encrypts all of your personal information, including credit card number, your name, and your address, so that it cannot be read as the information is sent over the Internet.

However, if you still don't want to use your credit card online, you can order any of our products by contacting us by phone or e-mail. See our Contact Us page for details. Please do not send credit card information via e-mail.

Other Ways to Shop

Our first customers are the shops and distributors who carry our products. If your favorite shop does not carry our line, please encourage her to do so! Our minimums are low and we would be happy to fill her order; or she can order our products through her distributors. The link below will help you find a shop that is convenient for you:

Hoffman Distributing Company's Cross-Stitch Shop Locator


And as much as we want you to support your favorite shop, if your shopowner cannot provide you with the products you want, we will be happy to fill your order!

Shipping Costs

Due to the recent increase of postal rates, we have gone to great lengths to find the best and least expensive way to ship your order...and found no good answer!

In the past, we have used Priority Mail for most orders. Now with the increase, we have experimented with many different kinds of packaging, hoping to lower the shipping costs to First Class Mail; however, we learned that in order to keep the leaflet in the best possible condition during shipment, we would have to use a flat cardboard envelope which will no longer go through the new sorting equipment at the post office. It would be classified as a "package" and be sorted differently and charged at a higher rate. If we use a lighter weight envelope, then there are no guarantees that your order will arrive in your mailbox without damage, and we would be replacing merchandise more than it would make sense to us. So, effective immediately, when you order leaflets, we have decided to continue to use the post office's Priority Mail rate which is now $5.75.

There may be some orders (charms only, for example) which we can send it in a padded envelope and ship it as First Class, saving some cost for you there. Please know that we will ship your order using the best method possible and remember, we never charge for handling.

Standard Shipping Costs:

Charms Only Padded Envelope: $2.50
Orders up to $100 Priority Mail: $5.75
Orders $100 and over Priority Mail: $12.65
Overseas orders Please email suehillisdesigns@aol.com for exact postage.


International shipping is available at the risk of the customer since we cannot trace packages internationally. International orders will be charged an additional $5.00 to the total shipping costs. Because of the copyright laws, we cannot accept returns of copyrighted material.